Product returns can be a significant hidden cost in any business to consumer business. Cost of losing an existing customers is higher than earning a new customer. Managing returns efficiently and effectively helps you retain and repeat existing customers.
SourceSelect provides reliable returns management services that mitigate the financial impact of returns for the client, while maximizing speed and efficiency for the consumer. We work on your behalf to get returned merchandise into re-sale condition, and back into inventory for sale as quickly as possible.
We can manage your RMA programs
- Directed product inspection
- Diagnostic testing
- Re-kitting and re-packaging
- Parts replacement
- Flashing and software upgrades
Product and client specific disposition
- Return to OEM or vendor
- Issuing customer credits
SourceSelect implement a complete reverse logistics flow which allows you to look at all customer returns, process, test and repackage returned units for you to sell refurbished items. Our 24×7 access to all returned shipments allows you to respond to your customers quickly and improve your overall Customer Satisfaction.